Who We Are

We are Travel Staff. Established in 2017, but with combined experience of over 50 years in the travel industry. We are a team of tenured travel professionals, aiming to simplify your staffing needs by reducing the time you spend on the hiring process. We act on a firm conviction that in order to succeed, a service business must address the distinct needs of each customer. As former travel agents, managers, and employers, our success was measured by the consistent delivery of high quality service and professionalism, which is exactly what you’ll get when you hire us to manage your staffing needs.

Our strongest skill is the ability to engender confidence with diverse clients such as Hotels, Airlines, Corporate & Leisure Travel Agencies, and Travel Technology companies. We are well aware of the struggle to find the perfect candidate. Therefore, we take on the task of screening applicants, checking references, and conducting background checks so you don’t have to. If you’re looking for a recruitment agency to deliver qualified talent while promoting your company, you’ve found one.

Celebrating 5 Years!

Meet Our Team

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Imelda Bermudez


Imelda began her career in the travel industry in 1984. Working as a clerk in Airline Accounting and with a desire to learn the business, she quickly broadened her skills by integrating into the world of Corporate Travel. With a fervent and ambitious spirit, Imelda quickly obtained leadership roles over the years such as VIP Agent, Team Leader, and Travel Manager. As a Meetings & Events Manager for Procter & Gamble, Imelda led a team of Meeting Planners who oversaw events for the P&G Salon Professionals division at Wella. Her experience in HR, Customer Service and Operations makes her a versatile and divergent professional. Imelda speaks English and Spanish fluently.

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Nick Reid


A multi-faceted Travel Industry Executive, Nick has first-hand experience working in Leisure, Corporate, Entertainment, Incentives, Meetings, Hotels and Airlines. He served as President and Vice President of prominent Incentive and Meetings Associations, giving him an immeasurable network. Nick brings his experience and savoir-faire to Travel Staff, to help select the best candidates: from Front Line Talent to Executive Level searches.

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Michele Frank


Michele is our resident expert in Crelate, our Applicant Tracking System. She manages our Recruiters and ensures our data and therefore our systems are working at an optimum level.
Michele has spent her career in hotels, well hotel to be exact, 26 years with the Surf & Sand Resort on Laguna Beach, culminating as Director of Catering & Conference Services. She has great experience in interviewing and hiring and will be combining these talents at Travel Staff.

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Don Sniffen


Everybody loves Don! With over 30 years of experience in the Travel industry, spending most of his tenure working in Entertainment, TV & Movie Production travel, Don has created a footprint in the travel space, known by all. He broadened his skills by integrating into the world of corporate travel, thereby giving him first-hand knowledge of what an employer expects from staff members. His tenure at Mark Allan Travel, American Express and BCD, gave him the opportunity to cultivate relationships and grow a large group of clientele.

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Sharonica “Shey” Roby


A tenured recruiter with a background in travel. How amazing is that? Shey joins the Travel Staff team with 10 years’ experience as a recruiter. Her great passion is bringing the right talent together with the right jobs. She considers herself a true “Matchmaker” and we couldn’t be happier! Having worked for American Express, Shey is proficient on Sabre and Apollo GDS. She has the skills and knowledge to understand what employers are looking for in an ideal candidate.

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Peter Innes


A seasoned travel industry executive, Peter’s career and passion for travel started more than 25 years ago while working for mega-agencies Rosenbluth International and Liberty Travel, where he held a myriad of sales and management positions. These positions led Peter to start an advertising agency that focused on airlines, tour operators, hotels and tourism organizations. Peter joined Travel Staff hoping to share his experience to help job applicants pursue successful careers in the travel industry.

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Paul Dooley


Paul has over 25 years in senior Hotel Management, Corporate Meetings & Events, large event management and as a CEO of a Tour Operator Company. In 2001 he received his Hons Degree in Business & Finance from Athlone Institute of Technology in Ireland. In his tenure Paul has hired, trained, and mentored hundreds of staff. He firmly believes that not only does he know what the employer is seeking in a prospective employee, he is confident that his experience in recruitment for the tourism and hospitality sector ensures all candidates will be expertly prepared and guided through any employment application process.
With his strong Irish accent, Paul (a strong advocate of the recitations of the world-famous Irish playwright George Bernard Shaw), like JFK and Robert Kennedy, quotes ‘Some People see things as they are and say why, I dream things that never were and say, why not’ – George Bernard Shaw (1856–1950)

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Alex Mortensen


With a lifelong passion for travel and helping people, Alex brings a wealth of experience and his deep network to Travel Staff. Alex has held various successful key executive roles in the Leisure, Education, and Group travel sectors and is well-known for his ability to create, coach, and lead award-winning sales teams. A champion at finding the right fit, Alex has interviewed and hired hundreds of candidates and is an expert at developing creative client-centric solutions. In addition to English, Alex speaks both Mandarin Chinese and Danish. When he’s not traveling or busy talking to people, you’ll find Alex with his boys out surfing or playing music.


Denise Grasso


Denise's passion for Travel developed at a young age. Traveling and experiencing different cultures helped shape and enrich Denise's life. The Travel Industry was the perfect calling for Denise. After graduating from The University of Scranton and earning her Bachelors of Science Degree, she was excited to start her Career in the Travel Industry. She started as a Travel Consultant, then was promoted to an Assistant Team Leader where she served on the Customer Excellence Board. She later became an Inside Sales Manager, and eventually earned her role as a National Account Manager. Becoming a Travel Recruiter was a natural next step for Denise since she enjoys Recruiting and helping others find success within the Travel Industry.

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